No Thought Given

So I am supposed to call people to help them through their technological problems, and most of the time, I have to leave them a message. Not only do these people have problems answering their phone, they also have issues calling back. And then, when they do, they act surprised that I need to get into their machine to help them (goes with the territory of a locally installed application).

Such was the case with this person. I left a message this morning, and this lady called back pretty soon thereafter. I was impressed. Then I said I needed to get onto the machine, and well, she was like, it is working right now, so you can't actually see the problem. It's a big job, too, and will take awhile before it finishes. I tell her this is fine because I can look at some of the data I need without disturbing the job it's doing.

She notes that, well, she isn't next to that machine. It's a few desks over. Then silence. It should not have been a surprise that I would want to see the problem and want to look into it. I finally tell her that I am open to suggestions, and she says she'll call back when it is done.

Why did she bother to call if she was not in a place for me to actually do anything? Happens all the time.