Look At All The Pretty Features!

So with any system, there is the possibility of the dreaded "system issues" that cause either minor irritation or the terrifying "stop work" scenario. Today, we had such a stop work problem in that one of our servers (or better said, a collection of servers that encapsulates a rather large majority group of clients) was completely down. Not just a little down either. We started with claims not able to come into the system and got to the point where no one (not even us) could so much as log in. The system was down. Completely.

We had our share of people who thought they were special and could have the super secret IP address that would let them work. Yeah, let me whisper that to you. A-hem. What part of "it don't work" are you not getting? I also decided today would not be the best day to call one of the clients I'd been working with to find out how their paper claims were printing off. Yeah. No.

Now while this is a day where billers are sitting on their thumbs, and we're fielding a neverending supply of calls asking when it'll be back up, there was one part that made me laugh. Amidst the notices we sent out saying the server is down, we also sent out this one:

"We are offering education on the functionality of the features available with the next program upgrade. You may register for these educational sessions via our training center starting today. The link to register is ...."

I'm sure since they couldn't work on their claims as our system was completely down, they were quick to jump on the opportunity to find out about the features in our next upgrade. You know, like the one that deletes all the claim info when you press tab...oh yeah, they rolled back that def-... um, feature.