How To Relay The Obvious

This was a hard one. You know, I use a lot of straight logic in what I do, and sometimes, people don't quite understand logic past their own function in life. Such is the case with this problem with a printer. Paper insurance forms come in two varieties at the moment: red and grey. The printing difference here is that the red forms print just text on pre-printed forms that are colored in red (or actually, pink) and the grey forms print the text and form in its entirety.

The way our program works is that you select red or grey, which in effect selects whether you want the lines or not. This individual was having a problem with the grey lines printing over a red form. Logically, there are only so many ways this can actually happen. Either they have selected the grey form option or its a problem outside of our control.

I watched them pull up a window showing just the text lines of the form with no grey outlines and they hit print. It printed with the grey lines on top of the red. Total weirdness, right? This means that the problem was outside of our program's control since once it passes the image of the claim into Adobe Acrobat Reader. It's actually the Adobe program that does the printing along with the local printer hardware and printer driver.

I was left with two answers here. Either they had some weird paper loaded that had this goofy outline on it already, or something in this ancient printer preprinted the grey lines of the form. Well, they got their IT guy over there and he determined that he had to switch out the printer since it was misbehaving. It is good when people listen.