Not all the time, mind you. Sometimes, the best thing to leave is a voicemail for one reason or another, but I'm talking about people who leave voicemails for the sake of leaving a voicemail.
For instance, I was called today by someone who needed me to fix something for them. He talked to someone in our Tier 1 group who IM'd me to say he was calling. I acknowledged said call and said I'll call him back. I knew his name, why he was calling, the ticket he was referencing, and I had his number. If you add that up, you'll find every piece of info anyone could possibly leave in a voicemail other than a convenient time to call back. He insisted on leaving a voicemail, which cost him a minute or so, and cost me a minute or so to retrieve it (as well as the time it took to write this angry blog about it).
His voicemail consisted of no new information.No times. No alternate callback numbers. No other people to contact in case he was out. Nothing. That list I gave above? That's what he left.
I have had people leave me a voicemail only to say they sent me an email. I had already read the email, and didn't need the voicemail. I am not sure that people are aware that it take time to check voicemail. It actually takes longer to check a voicemail than pretty much every other form of message-leaving communication. Text is quick. You can check that in the info bar if you catch it coming in. Emails are quick. Voicemail is slow.
I'm tired of pointless voicemails. Can you tell?
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